- Cost of Quality
- Customer Satisfaction and Value
- Environmental Manag. and Sustainability
- Global Quality
- Human Resources
- ISO 14000
- ISO 9000
- Leadership
- Lean
- Process Management
- Quality Assurance
- Quality Control
- Six Sigma
- Small Business
- Standards
- Supplier Quality
- AS9000
- TL 9000
- ISO/TS 16949
- Economic Case for Quality
Contacts That Count
A team dedicated to improving member contact rates at Healthways Inc. pulled just about everything from its lean Six Sigma toolbox while working on a project and was recognized in ASQ’s International Team Excellence Award competition....
Eyes on the Dashboard at Mercy Health System
Patient satisfaction has been a component of Mercy Health System’s dashboard system for about six years, so when emergency department satisfaction into the red zone in late 2005, it immediately set off an alarm....
Sharp HealthCare Gets to the Point in Managing Diabetes
With literature from the last five years demonstrating that poor control of blood sugar in acute healthcare settings equates to negative outcomes in diabetics, Sharp HealthCare in San Diego decided to control it everywhere....
A Community College's Long-Term Commitment
Committed leadership is essential to maintaining a focus on continual improvement in any organization. Dallas' Richland College proved this when, under the leadership of long-time president Steven Mittelstet, it became the first community college to...
Oklahoma School District Goes Over the Top
In 2005, the Jenks Public Schools in Oklahoma became one of only seven organizations to win the Malcolm Baldrige National Quality Award for education since the category was instituted in 2001. Its data revealed that JPS was already ranked among the best...
A Recipe For Excellence
The roots of the Bama Companies' 2004 Malcolm Baldrige National Quality Award go back to a Texas kitchen in 1927. Today the third-generation family owned business makes frozen baked goods for fast food and casual dining restaurants using the same...
The Image and Reality of Excellence
Medical device manufacturer Medrad Inc. was the only company in the manufacturing sector to receive the Malcolm Baldrige National Quality Award for 2003. The company has been involved with Baldrige since the award’s inception fifteen years ago....
A Model For Customer Service
Just using the Quality Progress editorial staff as one small example, you can see a rep needs to know editor Debbie Phillips- Donaldson handles the yearly editorial calendar and overall strategy; I edit the news pages, some features and certain columns; ...
Rx for Excellence
SSM Health Care (SSMHC), the first healthcare winner of the Malcolm Baldrige Award, has been showing the world that a focus on continuous improvement can help the ailing healthcare sector. SSMHC operates as a private, not-for-profit system that owns,...
The Little Hot Dog Stand That Could
Pal's Sudden Service isn't a large, sophisticated corporation, but that didn't stop the Tennessee-based restaurant chain from winning the Malcolm Baldrige National Quality Award (MBNQA). Pal's two executives believe there is a process for everything...
Check Out This Baldrige Winner
In 1993 Clarke American, a manufacturer of bank checks, faced a major business crisis due to industry consolidations and competition from direct mail suppliers. It was a defining moment for Clarke's new president and CEO, and a catalyst for the...
Column: World View: Samsung Uses Quality To Grow
Korean giant draws on just about everything in the toolbox to reach its goals
The Samsung Quality Award was established in 1993 to recognize business divisions by using criteria developed from the Baldrige Award, ISO 9000 quality management standards and the company's own business operation standards. Nearly 70% of Samsung's qualit...
First to the Top
A small, scattered school district in a remote part of Alaska, a suburban school district near New York City, and a mid-sized public university have become the first winners of the Malcolm Baldrige National Quality Award in the education category. The...
Members Talk About Terrorist Attacks
Q U A L I T Y P R O G R E S S I D E C E M B E R 2 0 0 1 I 57 Members Talk About Terrorist Attacks Responses to questionnaire cover both emotions and the role of the quality community by Susan E. Daniels, associate editor HAVE A son and future daughter- i...
Management System Standards Poised for Momentum Boost
Growth in the standards industry is driven by: the ISO 9000 revision; proliferation of sector specific standards; the importance of environmental management; and the future of health and safety management standards. ISO 9000:2000 will be completed...
A Metamorphosis in South Carolina
Red Cross region is first to earn ISO 9002 registration
Walton was describing the region's recent journey in becoming the first Red Cross blood services in the country to earn ISO 9002 registration. Weisberg says the South Carolina region's staff had a vision to become one of the best Red Cross Blood Services ...
Making the Pitch in the Executive Suite
Quality practitioners at six Baldrige Award winning companies have advice on helping senior executives buy into quality initiatives. At Texas Nameplate Company, Dale Crownover suggests documentation on monetary losses in areas like absenteeism,...
Quality Progress' 8th Quality in Education Listing: IF YOU WOULD LIKE TO PURCHASE A COPY OF THE EDUCATION LISTING, YOU NEED TO PURCHASE THE SEPTEMBER 1998 ISSUE OF QUALITY PROGRESS (members - $12.50; non-members - $17.00)
This directory covers 102 K-12 schools, 64 community colleges, and 146 colleges and universities. Two-thirds of the schools in this year's list have been on the list for more than two years. Quality implementations by K-12 respondents are most common...
Quality Progress' 11th Annual QA/QC Service Directory
The 1998 Quality Progress QA/QC Services Directory has entries for 708 companies. The broad range of services is displayed in a matrix of service providers, which is followed by a geographic index by state and...
